Which
credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet.
How long do credits take?
Can I return an item that is damaged, defective, or I
just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Shopping FAQs
Which
credit cards do you accept?
American Express, Discover, Mastercard & VISA Back to
Top
Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or
shipped. If the order has already been sent to the vendor we will attempt
to cancel the order, but cannot guarantee that the cancellation will be
possible. If you do receive an order that was canceled, accept delivery of
the item and call the Customer
Service Center
for return instructions. Back to Top
I canceled my order
but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it
may take 7-10 business days for you to receive your credit. You should see
this on your next credit card statement or the following one, depending on
where you are in your billing cycle. Back to Top
Can I return an item
that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will
replace the item or provide a credit for the full merchandise amount less
any shipping charges. NO RETURNS on ELECTRICAL ITEMS if package opened.
Merchandise returned without
authorization will be refused, and the carrier will charge you freight in
both directions. To avoid a restocking charge, please return your merchandise
in the original box and packing materials, including all accessories and
the owner's manual. Do not destroy or discard original packing for 30 days.
The value of missing accessories will be deducted from the credit amount of
a return.
Special order merchandise is not
returnable. Refurbished merchandise can only be returned if damaged or
defective. Certain merchandise may require manufacturer service first
before return is allowed. Back to Top
What happens if the
item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast
majority of cases. On occasion, however, an order may be delayed due to
availability or other circumstances. In the unlikely event there is a
change or delay in filling your order, we will notify you via phone, postal
mail or email. We know that this can be inconvenient, and we will offer you
one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or
greater value.
Offer a BACKORDER and new estimated
delivery. You can wait for the new delivery date, or cancel for a full
refund at any time prior to shipment.
CANCEL your order. We constantly update
our computer system with new information from our vendors. On rare occasions
new circumstances come to our attention after the placement of your order.
Therefore, we reserve the right to cancel your order for a full refund at
any time. Back to Top
Why was I charged sales
tax on my purchase?
State tax is applied to an item if Tesoro Del Mar Inc or the shipping
vendor conducts business in the shipping address state. Back
to Top
Shipping FAQs
How
long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days,
and promotional items should ship in 4-7 days. Large items such as engines,
transmissions, or appliances are shipped via common carrier (trucking
company) and may take up to 21-28 days to arrive. Back to
Top
Can I have an order
shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid
street address is needed to ensure proper delivery. If a P.O. Box is used
as a shipping address, an error message will appear when submitting the
order. We also cannot deliver to A.P.O., F.P.O. Back to Top
Can I ship my order
to a different address?
Yes! When you place your order and come to the Check Out screen, just
replace your address with the address you want to ship your merchandise to,
then continue. Remember to use a street address, not a Post Office Box, for
any shipping address. Back to Top
How are shipping charges
calculated?
Shipping charges vary according to product type and destination.
Because we do not warehouse all of our
items, your order is shipped directly from one of our authorized vendors
across the country. The individual vendors ultimately determine the method
of product shipment. Therefore, we are not able to reduce shipping charges
for any reason.
Most products are shipped via UPS
(because they offer package insurance and excellent tracking software).
Larger items are generally shipped via common carrier, and require higher
shipping rates. Select products offer an express shipping option. In most
cases, this rapid delivery requires an additional fee. Back
to Top
